We are at your service

Need fresh towels or a wake-up call?
Have maintenance or security issues, or a general question?
Dial ‘0’ (in-house) or 250.342.6941 and we will be happy to help you.

Check In/Out

Check In 5:00 pm \ Check Out 11:00 am

Express Check Out – You are welcome to check out over the phone by dialing ‘0’ or 250.342.6941

Check out time is 11:00 am in order to allow arriving guests to check in at 5:00 pm. We thank you for your cooperation in helping us make this possible. Additional charges will be added to your bill for any departure past this time.

To request a late check out call the Front Desk by dialing '0' from your room phone the morning of your departure to see if we can accommodate your request.

If a late check out is available, the following charges apply:
• 2:00 pm check out - $100 + tax
• 5:00 pm check out - $150 + tax

Quiet Times

11:00 pm to 7:00 am: Failure to comply with quiet hours will result in offending other guests, receiving a visit from Panorama Safety Services and a fine of $250.

Housekeeping Service and Room Maintenance

Current guidelines prevent us from entering your unit during your stay, unless for essential maintenance. For fresh bedding, towels and linens dial ‘0’ from any room phone or 250.342.6941. We ask that you take care of your garbage during your stay. Garbage facilities are located at every lodging property in the parking garage. For garbage removal in The Approach Hotel, please contact the Front Desk. We encourage energy savings by turning off all lights during your absence and keeping the thermostat at a moderate temperature during the night. Upon departure, please turn your thermostat to 15 Celsius, turn off all lights and close doors and windows.

Barbecues

Panorama Springs, Taynton Lodge, Tamarack Lodge, and Lookout townhomes have barbecues for the use of their guests. There is one barbecue between 1000 Peaks Summit and 1000 Peaks Lodge for guests of these buildings. Barbecues on unit decks or patios belong to, and are for the sole use of, the owner of the condo. Functions and availability may change without notice.

Washroom Fans

Condominiums located in our properties are equipped with a humidistat that is used to control the degree of humidity in the unit. Panorama is rarely subject to high degrees of humidity, but if the ceiling fan in the washroom is running constantly simply turn the humidistat down or off. For more information, please dial ‘0’ or 250.342.6941.

Recycling

Panorama Mountain Resort is conscious of its surroundings. The future of our community and our village is directly linked to the investment, care and interest we show our environment. One of these steps is recycling. As in many other communities, we encourage all our guests to participate by recycling. You can recycle pop and beer cans, tin cans, and plastic beverage containers as well as paper. Panorama Recycling Depot is located on your way to Invermere, second driveway on your right after departing the resort.

Garbage Disposal

We ask that you take care of your garbage during your stay. Garbage facilities are located at every lodging  Please do not leave any garbage outside your unit or on decks as it will attract wildlife.

Pets

To respect the owners of the units, pets are not allowed in any of the condos or townhomes. There is a $250 fine plus the cleaning cost for bringing pets into Panorama Mountain Resort lodging and guests who do so will be asked to vacate the unit. Under certain circumstances, the next arriving guest may not be able to stay in that room and if so, there will be an additional relocation cost.

Fireplaces

Our condos feature two types of fireplaces. Upper Village properties are equipped with propane gas fireplaces. There is a thermostat that controls the fireplace. To turn the fireplace on, slide the bar to the desired temperature. The fireplace will light when the temperature in the unit drops below the set temperature. Lower Village properties have standard fireplaces that burn only glow logs. Glow logs are available at the General Store. Please do not burn natural wood! Remember to open the damper prior to lighting a fire. Fireplaces are hot! Do not place items near or against the fireplace. Panorama is not responsible for items melted or damaged as a result of a hot fireplace.

Non-Smoking

Panorama Mountain Resort is a non-smoking resort. The room you are in is privately owned, and as a group, belongs to a specific strata. To respect the wishes of these owners and their property, smoking is restricted to dedicated smoking areas signed by the resort. If you choose to smoke in your room there will be a $250 additional cleaning fee added to your bill. The rooms must be cleaned more thoroughly so the next arriving guest who is expecting a non-smoking unit will not notice any evidence of a previous smoker. Under certain circumstances the next arriving guest may not be able to stay in that room and if so, there will be an additional relocation cost. Please dispose of cigarette ends responsibly by using the receptacles provided around the village. Going smoke free ensures a welcoming environment and allows the fresh mountain air to stay fresh. Our smoke free policy includes tobacco, vaping and cannabis. With wildfires in recent summers, it strengthened our steadfastness to this initiative to protect the environment and those who love to recreate in it.

Ski Waxing

Mountain Outfitters, in the Tamarack Lodge, offers ski/ snowboard waxing and tuning services. Please be aware that waxing of skis or snowboards is not permitted in our buildings and additional cleaning fees and repair charges may apply.

Bike Repairs

Mountain Outfitters, in the Tamarack Lodge, offers bike repairs tuning services. Please be aware that bringing you bike into any place in a building for any purpose, including to repair it yourself, besides the underground parking area is not permitted and additional cleaning fees and repair charges may apply.

Ski & Snowboard Storage

To maintain the condition of the units for the owners, skis and snowboards are not permitted in units. Please use the locker room facility. Hard locks can be borrowed from the Front Desk for $20 deposit will be refunded upon check out once the lock has been returned. Damages caused by improperly stored equipment will be charged to the guest.

Bike Storage

Bikes are not permitted in units. Please be aware that bringing you bike into any place in a building for any purpose, besides the underground parking area is not permitted and additional cleaning fees and repair charges may apply. Some buildings have bike cage lock up areas in the underground parking facilities but you will be required to bring your own bike lock. Panorama Mountain Village Inc. is not responsible for any lost or stolen bikes or bike gear.