Racing Terms and Conditions

Panorama Mountain Resort accepts American Express, Discover Card, MasterCard and Visa.
A non-refundable/non-transferable Booking Deposit of $500 is due within 7 days of confirmation.
- If total amount due is smaller than $500, the total is due at confirmation.
Full payment is due 7 days prior to the team’s arrival. 100% non-refundable 6 days or less prior to arrival.
All monies paid are specific to the team and are non-transferable.
Should you choose to process the remaining payment on a different credit card, please give us sufficient advance notice.

Final dates, lift, tuning, rentals, meals & transportation details are required 7 days prior to arrival. Failure to do so may result in a $250 last minute fee.
Lift Passes:
- Fully unused lift passes must be returned to the Racing & Competitions Team before your departure to be eligible for refund.
- Partially unused lift passes will not be refunded.
- In event of an injury, the remaining days of a partially used ticket will be refunded upon reception of a Panorama Ski Patrol report or doctor’s note.

Late cancellations on medical grounds will be reviewed on a case-by-case basis accompanied by a valid medical certificate or doctors note.
If all roads to Panorama are closed by the RCMP (bad weather etc.), we will change your reservation to new dates, subject to new rates and availability.
Panorama Mountain Resort is not responsible for any unused portion of a guest’s stay. Panorama Mountain Resort strongly recommends to all its guests to purchase travel insurance in the event of lost days while travelling to/from or incurred while at Panorama.

We do our very best to accommodate special requests, however there may be times that we are unable to do so.
When possible, we'll notify you prior to arrival if we have to differ from your request.

Having skis stored in lodging units or any attempt to tune skis in lodging units will immediately result in fines.
Upon arrival, you will need to present a credit card to pre-authorize a damage deposit:
- $50 + tax for regular space
- $100 + tax per premium space
- Make sure to have a valid credit card on hand, no Visa debit.
- The deposit will only be refunded once your wax room space has been cleaned, inspected and the keys have been returned.
Additional cleaning charges will be applied to any room left in an unpleasant state. It is strongly recommended that an adult chaperone or coach schedules a room inspection prior to departure.
Dye packs are prohibited inside any Contact the Racing & Competitions Team for a secure space for your dye pack ($1000 fine if found in prohibited spaces).
We will allocate tuning rooms based on the number of athletes and level of the team, availability dependent.
- You will be issued two keys or a combination lock after a deposit has been made.
Brooms, dustpans, and garbage bags are provided in the tuning rooms. Please request extras or replacements from the Racing & Competitions Team.

Mealtimes are fixed, catering will not feed team members outside of those set times:
- Breakfast: 7AM – 9AM
- Lunch: 11:30AM – 1:30PM
- Dinner: 6PM – 8PM
Meal locations may be changed as required; coaches will be informed at the coaches meeting no less than 24 hours in advance.
Upon arrival, you will be issued meal plan wristbands. To be served, wristbands must be worn to each meal, without exception.

Understand and adhere to the alpine responsibility code.
Helmets are mandatory whilst working on the mountain.
No RFID lift pass, no lift access, no exception.
- Lift tickets are mandatory for mountain access and are scanned on each use of the lift. All must always carry their lift tickets on them when on the mountain.
- It is highly recommended to take a picture of all lift passes; If lost or misplaced, we will be able to reprint with proof of purchase.
Respect your fellow athletes, coaches, and volunteers as well as resort staff and other resort guests.
Control your speed outside of training or racing venue.
Racers, coaches, volunteers do not have priority in the lift line.
Comply to all posted signs, appropriate lift practices, warnings, and closures.
Skis must be placed in ski racks, skis left on the snow or leaning on facilities or signage will be moved by Panorama staff.
- No equipment or bags are to be left by the chairlift or mazes, on the ground or in traffic areas.
The Great Hall should be kept tidy.
- Clean up after yourselves by clearing your plates and tables.
- Store your bags in the assigned area.
In the event of an emergency on the mountain, contact Ski Patrol at 250.341.3650.
Any infractions to the Panorama Mountain Resort Code of Conduct will result in lift pass suspension without notice or refund.